Terms and Conditions
Terms and Conditions
Welcome to Oldschool Miniatures. By purchasing from our website, you agree to the following terms and conditions. Please review them carefully before placing your order.
1. Product Information
- All miniatures are supplied unpainted and without bases unless otherwise specified.
- Our miniatures are not toys and are intended for collectors, hobbyists, and wargamers aged 14 years and older.
- Please note that some models may contain lead and sharp points, which can be harmful if chewed or swallowed. Keep out of reach of children.
2. Shipping and Delivery
- Processing Time: Please allow up to 30 days for your order to be shipped before contacting us about delays.
- Fulfillment: All orders are manufactured and fulfilled by Footsore Miniatures.
- Taxes for UK Customers: Oldschool Miniatures is VAT registered in the United Kingdom under VAT number 393515479. VAT is included in the prices displayed on our website for UK customers.
- EU Customers (IOSS): For customers in EU countries, we use the Import One-Stop Shop (IOSS) through Footsore Miniatures. This means VAT is collected at the time of purchase and paid on your behalf, ensuring a smoother delivery process. No additional VAT should be charged upon delivery.
- International Customers: For non-EU customers, any customs duties, taxes, or additional fees imposed by your country are the responsibility of the buyer.
3. Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you may return your items within 14 days of receipt for a refund or exchange. Returned items must be in their original, unopened packaging and in resalable condition.
- Defective or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days at orders@footsoreminiatures.co.uk for a resolution.
- Return Process: To initiate a return, contact orders@footsoreminiatures.co.uk with your order details. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Payment
- All prices are listed in GBP (£) and include applicable taxes for UK customers.
- Payment must be received in full before orders are processed.
5. Age Restrictions
Our miniatures are designed for collectors and hobbyists aged 14 years or older. They are not suitable for children due to small parts, lead content, and sharp points.
6. Intellectual Property
- All content on this website, including images, text, and designs, is the property of Oldschool Miniatures or its content suppliers.
- Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
7. Limitation of Liability
- Oldschool Miniatures shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the purchase price of the item(s) in question.
8. Company Information
Oldschool Miniatures is a trading name of The Old Hammer Miniature Company Limited.
Registered Office Address:
3 The Acorns,
Pennsylvania Road,
Exeter,
EX4 5EP,
United Kingdom.
Company Number: 10169892
VAT Number: 393515479
Registered in England & Wales.
9. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page with an updated revision date.
10. Contact Information
For any questions or concerns about these terms and conditions, please contact:
Jamie Loft
Email: jamieloft@oldschoolminiatures.co.uk
For questions about order fulfillment, contact Footsore Miniatures at orders@footsoreminiatures.co.uk.